Returns & Exchanges
At Cabot Creamery, we take pride in the quality of our award-winning dairy products and want you to be completely satisfied with your purchase. Due to the perishable nature of our food items, we cannot accept physical returns, but we are committed to resolving any issues with damaged or incorrect shipments promptly.
Inspect Your Delivery
Upon arrival, please immediately inspect your package for any signs of damage or temperature compromise to ensure the cheese meets our quality standards.
Document Issues
If your order is damaged, incorrect, or arrived in poor condition, take clear photographs of the product and the shipping label as documentation for your claim.
Contact Customer Support
Reach out to our support team within 48 hours of delivery at support@cabotcreamery.com with your order number and the photos of the affected items.
Receive Resolution
Once our team reviews your claim, we will process a replacement shipment or issue a full refund to your original payment method for the unsatisfactory items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing